Frequently Asked Questions
When will my order be shipped?
Orders are typically dispatched within 1–3 working days. During launches and restocks, dispatch may take a little longer due to high order volumes.
How long does shipping take?
UK: 1–3 working days after dispatch.
Europe: 3–7 working days.
International: 5–10 working days.
Shipping times are estimates and may vary depending on your location and customs processing.
Do you ship worldwide?
Yes, we ship worldwide.
Will I have to pay import duties or taxes?
Orders shipped outside the UK may be subject to customs duties or import taxes depending on your country’s regulations. Any applicable charges are the responsibility of the customer.
How do I choose the right size?
Each product includes a detailed size guide on its product page. If you’re between sizes or need advice, feel free to contact us before ordering.
What is the difference between Regular and Extended length?
Both options have the same fit. The only difference is the leg length.
* Regular – Standard leg length.
* Extended – Longer leg length for those who prefer extra length.
Can I return my order?
We accept returns on unworn, unwashed items with all original tags attached. Please visit our Returns Policy for full details and eligibility requirements.
What if my item arrives damaged or faulty?
We’re sorry if this happens. Please contact us within 48 hours of receiving your order with your order number and clear photos of the issue. We’ll resolve it as quickly as possible.
Can I change or cancel my order?
We begin processing orders quickly, so we cannot guarantee changes or cancellations once an order has been placed. Please contact us as soon as possible and we’ll do our best to help.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.
I haven’t received my order confirmation email.
Please check your spam or junk folder first. If you still can’t find it, contact us and we’ll be happy to help.
How can I contact Her Way?
For any questions, email us at contact@herwaywear.com and we’ll get back to you as soon as possible.